For as long as I can remember, the need for great customer service has been paramount in all businesses.
In this episode, Neil outlines his thoughts on why great customer engagement is as important, if not more important, than great customer service. Great customer engagement is the basis for developing relationships with your customers, typically resulting in repeat business and/or referrals.
Do you deal with or engage with your customers?
Episode length: 11 minutes 33 seconds
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