Episode 4 – Managing Expectations

Neil ButlerEpisodes

In this episode, Neil sets out with a contention that customers only get grumpy when their expectations are not met.

When you have been the customer and have been disappointed, has it been because the goods or services are measurably bad or is it simply a case of your expectations not being met?

And, as a service provider how do you know what it is that your customers expect?

Episode length: 10 minutes 33 seconds

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